Pure Relaxation Day Spa Policies

Appointment Scheduling

• Appointments can be made via phone, online booking, or in person.
• Clients are encouraged to book services at least 48 hours in advance for optimal scheduling.

Cancellation and No-Show Policy

• A minimum of 24 hours' notice is required for cancellations or rescheduling.
• Cancellations made less than 24 hours before the appointment will incur a fee of 50% of the scheduled service cost.
• No-shows will be charged the full service fee.

Early Arrival and Late Arrival

• Clients should arrive at least 15 minutes prior to their appointment to complete any necessary paperwork and relax before their treatment.
• If a client arrives late, the treatment may be shortened to accommodate the next appointment, and full payment for the original service will apply.

Payment Terms

• Payment is required at the time of service. We accept cash, credit/debit cards, and gift certificates.
• Gratuities are appreciated and can be given at the client's discretion.
• There are no cash refunds on gift card sales; all sales are final.

Health and Safety Protocols

• Clients must disclose any medical conditions, allergies, or medications prior to treatment.
• The spa follows strict sanitation and hygiene protocols. All tools and equipment are sanitized after each use.

Behavioral Expectations

• We strive to maintain a tranquil environment. Disruptive behavior, including loud conversations or inappropriate language, is not acceptable.
• The spa reserves the right to refuse service to anyone who behaves inappropriately or disruptively.

Child and Minor Policy

• Children under the age of 16 must be accompanied by an adult.
• Certain treatments may have age restrictions; please inquire when booking.

Spa Etiquette

• To ensure a relaxing atmosphere, clients are asked to turn off mobile phones or keep them on silent mode.
• Personal belongings should be kept in designated areas; the spa is not responsible for lost or stolen items.

Packages and Promotions

• Any special packages or promotional offers must be mentioned at the time of booking. Discounts cannot be applied retroactively.
• Promotions may have specific terms and conditions, which will be communicated to the client.

Feedback and Complaints

• Client satisfaction is important to us. If you have any feedback or concerns about your experience, please speak with our manager or contact us directly.